Job Opening: Director, Program Management – Washington, DC
The Director, Program Management will provide active oversight and management of the day-to-day operations related to the Program Management team’s staff development and their successful execution of the UNCF’s donor-related programs. S/he will ensure alignment with the overall program mission and cultivate positive and successful client service relationships with donors, students, faculty, and with UNCF leaders, peers and staff. Responsibilities include development of departmental policies and procedures, capturing institutional knowledge, developing and analyzing program data reports utilizing UNCF’s Salesforce CRM system, interacting with donors, students, and institutional & interdepartmental staff to carry out, maintain and grow programs within the Program Managers’ portfolios. The Director is also responsible for the administration of divisional program requests and program cycle submissions, with the desired result of the timely and contractual implementation of scholarship programs and renewal, the development program reports to support increases in funding opportunities, and the implementation of successful strategies for customer/donor engagement. Program administration may be based on the geographical location, gender, need, merit, and/or degree type for which the scholarship is awarded (i.e. Science Technology Engineering and Math (STEM), etc.).
Duties and Responsibilities:
- Manage day-to-day responsibilities related to the effective and successful implementation and ongoing management of departmental scholarship programs including the planning, coordination, reviewing program requests, verifying program cycle submissions, and application process, awarding and administrating/processing of scholarship funds.
- Regularly meet with the Senior Director for Program Management, develop departmental program data reports, and coordinate the administration of department’s work within the Program Management staff, keeping them apprised of developments related to all the programs within the department portfolio.
- Monitor the budget and financial activity of the departmental scholarship program portfolio, assuring that programs do not exceed budgeted resources.
- Establish and maintain positive relationships with colleges’ and universities’ Enrollment Management and Financial Aid Administrators to ensure accurate and complete student verifications.
- Monitor and track the distribution of the entire departmental scholarship program portfolio funds to ensure proper allocation and reconciliation each year.
- Respond to stakeholders (divisional staff, institutions, Grantors, Development, Scholarships and Programs, etc.) and maintain appropriate records in UNCF’s Salesforce CRM on each contact.
- Manage staff with various levels of experience. Provide leadership and guidance to improve operational inefficiencies and conduct performance reviews.
- Collaborate with the Accounting Grants Management staff to track fiscal aspects of scholarship programs to ensure accuracy in tracking, timeliness of reporting, and appropriate cost transfer credits/debits.
Qualifications and Experience:
- Bachelor’s degree (B. A.) from a four-year college or university; Master’s degree preferred.
- At least 7-10 years of experience in end-to-end program administration and/or management.
- Familiarity with financial aid policies as it relates to the awarding and disbursements of scholarship funds.
- Experience with the development and administration of a culturally competent curriculum for college students’ development and application of skills needed for college enrollment, completion, career exploration, and job attainment.
- Understanding of the certificate, two and four-year college and graduate school admissions, and financial aid processes.
- Ability to participate and lead the development of program research and evaluation by organizing the collection of data, sharing in the analysis and evaluation, and providing on-time submission of understandable reports.
- Ability to develop and write marketing materials, reports, business correspondence, and procedure manuals and to document business processes and records with attention to detail.
- Ability to develop, refine and track and review key performance indicators and metrics related to program performance and outcome.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to exercise sound professional judgment and to work both collaboratively and independently.
- Ability to manage multiple and sometimes competing tasks and to meet high expectations for successful performance while maintaining integrity and transparency.
- Ability to affirmatively and supportively supervise a staff member(s) and evaluate staff performance.
- Strong organizational and written and oral communication skills.
- Salesforce software experience desired.
- Proficient in Microsoft Office Suite.