Job Opening: Relationship Manager, College Success Coach (Bilingual) – Dallas, TX

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Job Summary

The primary responsibility of the College Success Coach (CSC), Bilingual (English/Spanish) is to provide direct support to students by connecting them to campus-based and other resources that are necessary to ensure academic and personal success in the Dallas/Fort Worth and Southwestern region. The CSC will design a curriculum that enhances leadership, academic, wellness and career exploration, development and success for Scholars and direct students to leverage their campus-based and UNCF-provided resources beyond the scholarship funds that are provided.

Duties and Responsibilitie

  • Candidate will oversee a cohort of 100-300 scholars based on geographical location and number of scholars per institution.
  • Candidate will develop frequent and intentional engagement of scholars (scheduled and ad-hoc) across multiple mediums and platforms including, but not limited to, newsletters, scheduling check-in phone calls, and maintaining messaging groups.
  • Administer a variety of scholar virtual and in-person engagement programs and activities to include gauging academic and non-academic wellness.
  • Leverage UNCF’s and commercial learning platforms and forums to deliver newly created and existing content related to student success.
  • Direct the development and implementation of an enhanced campus engagement plan to ensure more robust interactions with scholar cohorts, and college/university administrators.
  • Work with faculty and administrators to alleviate administrative barriers for students.
  • Collaborate with stakeholders to design and support implementation of innovative programs/activities that enhances leadership, academic and career exploration, development and success for students and Alumni.
  • Contribute to the development of an annual report on institutional effectiveness in relationship to the program.
  • Work with UNCF peers who are also involved in student support services to discuss and explore best-practices and other student success strategies.
  • Other duties as assigned.

Competencies

  • Analytical – Synthesizes complex or diverse information.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management – Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; participates in meetings.
  • Written Communication – Writes clearly and informatively.
  • Cost Consciousness – Works within approved budget.
  • Strategic Thinking – Develops strategies to achieve organizational goals.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Initiative – Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.

Qualifications and Skills

  • Bachelor’s degree from an accredited four-year college/university and Master’s degree required in Higher Education, College Counseling, or a related discipline.
  • Bilingual (English/Spanish) – 100% fluent in both verbal and written forms is required.
  • Minimum of 2-5 years of experience in higher education; of which a portion may be in a high school (9-12 grade) setting with an emphasis on candidates with backgrounds in student services, student development, and/or academic advisement.
  • Experience in leadership, teamwork and team building.
  • Experience in providing student service and with developing and implementing curriculum and leadership development programs.
  • Experience with event planning and project management
  • Experience with public speaking and group facilitation
  • Standard computer proficiency in Microsoft Suite and social networking tools/platforms
  • Knowledge of O365 with intermediate to advanced proficiency in Word and Excel. Must be proficient in mail merges and correcting source or cell errors. Must be proficient in the manipulation of Excel formulas.

Other Skills and Abilities 

  • Strong empathic skills, active listening, and ability to converse about a range of topics.
  • Excellent analytical, organizational and communication (written and oral) skills
  • Ability to multi-task and pay close attention to detail.
  • Highly motivated and self-directed
  • Strong interpersonal skills and ability to develop positive collaborative relationships with individuals representing a wide variety of personality types within and across divisions.
  • Knowledge of student development & retention strategies for a culturally diverse population.
  • Ability to provide inspirational leadership.
  • Knowledge of budget development and fiscal management.
  • Ability to leverage social networks and platforms.
  • Ability to utilize data to make decisions.
  • Ability to administer surveys for scholar satisfaction.
  • Strong presentation skills
  • Excellent written and communication skills
  • Excellent organizational skills and ability to multi-task
  • Self-motivated and self-directed with the ability to work collaboratively and independently.
  • Experience in working with diverse students.
  • Experience in developing and providing educational access and retention strategies for students in certificate, and two-year and four-year degree programs.
  • Experience working with underrepresented students with varying levels of college preparedness and diverse academic and career interests.
  • Familiarity with postsecondary institutions and their structures, familiarity with Community Colleges and Community College students are a plus.
  • Ability to conduct major fundraising activities, including capital campaigns and annual giving drives; excellent organizational and written and verbal communication skills; outstanding human relations and managerial skills; demonstrative initiative and ability to work with minimal supervision; and a working knowledge of Microsoft Office Suite.
  • Bilingual abilities are a plus.

Work Environment 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Compensation and Benefits

  • Medical, Dental & Vision
  • Vacation, Sick & Personal Leave
  • Life Insurance (Basic & Optional)
  • Flex Spending Accounts
  • 403(b) Retirement Account
  • Holiday Savings Plan

Salary Range:$58,700.00 To $64,500.00 per year (Salary is commensurate with experience.)

UNCF is EOE M/F/D/V

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About UNCF

The United Negro College Fund (UNCF), the nation’s largest and most effective minority education organization, has been an engine of minority educational achievement for more than 75 years. UNCF’s mission is to build a robust and nationally recognized pipeline of black students who, because of UNCF support, become highly qualified college graduates. UNCF is committed to closing the educational attainment gap between African Americans and other populations by increasing postsecondary access and success for students from underrepresented groups, particularly low-income and first-generation students.