Job Opening: Relationship Manager, College Success Coach – Washington, DC
The primary responsibility of the College Success Coach (CSC) is to provide direct support to students by linking them to campus-based and other resources that are necessary to ensure academic and personal success. The CSC will design a curriculum that enhances leadership, academic and career exploration, development and success for Scholars and Alumni (where appropriate) and direct students to leverage their campus-based and UNCF provided resources beyond the scholarship funds that are provided.
Duties and Responsibilities
- Candidate will develop routine communications (scheduled and ad-hoc) across multiple mediums and platforms with students including, but not limited to, newsletters, scheduling check-in phone calls, and maintaining messaging groups (i.e. GroupMe).
- Administer a variety of student and Alumni virtual and in-person engagement programs and activities including event planning, curriculum development and implementation
- Leverage UNCF’s and commercial learning platforms and forums to deliver newly created and existing content related to student success
- Direct the development and implementation of an enhanced campus engagement plan to ensure more robust interactions with students, Alumni and college/university administrators
- Work with faculty and administrators to alleviate administrative barriers for students.
- Collaborate with stakeholders to design and support implementation of innovative programs/activities that enhances leadership, academic and career exploration, development and success for students and Alumni
- Contribute to the development of an annual report on institutional effectiveness in relationship to the program
- Work with UNCF peers who are also involved in student support services to discuss and explore best-practices and other student success strategies
- Other duties as assigned
Education and Experience
- Bachelor’s degree from an accredited four year college/university and Master’s degree required in Higher Education, College Counseling, or a related discipline.
- Minimum of 5-7 years of experience in higher education; of which a portion may be in a high school (9-12 grade) setting with emphasis on candidates with backgrounds in student services, student development, and/or academic advisement.
- Experience in leadership, teamwork and team building
- Experience in providing student service and with developing and implementing curriculum and leadership development programs
- Experience with event planning and project management
- Experience with public speaking and group facilitation
- Standard computer proficiency in Microsoft Suite and social networking tools/platforms
Qualifications and Skills
- Strong empathic skills, active listening, and ability to converse about a range of topics
- Excellent analytical, organizational and communication (written and oral) skills
- Ability to multi-task and pay close attention to detail
- Highly motivated and self-directed
- Strong interpersonal skills and ability to develop positive collaborative relationships with individuals representing a wide variety of personality types within and across divisions
- Knowledge of student development & retention strategies for a culturally diverse population.
- Ability to provide inspirational leadership
- Knowledge of budget development and fiscal management.
- Ability to leverage social networks and platforms.
- Ability to utilize data to make decisions.
- Ability to administer surveys for scholar satisfaction
- Strong presentation skills
- Excellent written and communication skills
- Excellent organizational skills and ability to multi-task
- Self-motivated and self-directed with the ability to work collaboratively and independently
- Experience in working with diverse students
- Experience in developing and providing educational access and retention strategies for students in certificate, and two-year and four-year degree programs
- Experience working with underrepresented students with varying levels of college preparedness and diverse academic and career interests
- Familiarity with postsecondary institutions and their structures