Job Opening: Relationship Manger, Student Success Coach – Washington, DC

Job Summary

The primary responsibility of the Relationship Manger, Student Success Coach (SSC) is to provide direct support to students by connecting them to campus-based and other resources that are necessary to ensure academic and personal success. The SSC is responsible for the administration of designated scholarship and endowed programs that are within the Scholarships and Programs Division, including interacting with donors, students, and institutional & interdepartmental staff to maintain and grow programs within the Manager’s portfolio.

Essential Responsibilities and Duties

  • Candidate will oversee a cohort of 100-300 scholars based on geographical location and scholars enrolled at accredited two-year degree granting institutions, UNCF approved certificate granting programs, Predominantly Black Institutions (PBI), and Historically Black College and University (HBCU).
  • Candidate will administer multiple scholarship programs providing support student services to scholarship recipients assuring successful matriculation, retention, and graduation from their certificate, associate, and baccalaureate degree programs.
  • Candidate will develop frequent and intentional engagement of scholars (scheduled and ad-hoc) across multiple mediums and platforms.
  • Administer a variety of scholar virtual engagement programs and activities to include gauging academic and non-academic wellness.
  • Leverage UNCF’s and commercial learning platforms and forums to deliver newly created and existing content related to student success.
  • Work with faculty and administrators to alleviate administrative barriers for students.
  • Contribute to the development of an annual report on institutional effectiveness in relationship to the program.
  • Work with UNCF peers who are also involved in student support services to discuss and explore best-practices and other student success strategies.
  • The scholarship program has a strong interest in serving individuals who were formerly incarcerated.
  • May supervise one or more professional and/or administrative level staff.
  • Other duties as assigned.


  • Bachelor’s degree from an accredited four-year college/university required in Higher Education, College Counseling, or a related discipline (Master’s degree preferred with 5-7 years of experience in higher education; a portion may be in a high school [9-12 grade] setting with emphasis on candidates with backgrounds in student services, student development, and/or academic advisement).
  • Knowledge of student development & retention strategies for a culturally diverse population desired.
  • Experience in developing and providing educational access and retention strategies for students in certificate, and two-year and four-year degree programs.
  • Experience in leadership, teamwork, and team building providing student service with development and implementation of curriculum and leadership development programs.
  • Experience in serving individuals who were formerly incarcerated.
  • Experience with public speaking and group facilitation.
  • Standard computer proficiency in Microsoft Suite and social networking tools/platforms
  • Strong empathic skills, active listening, and ability to converse about a range of topics.
  • Excellent analytical, organizational and communication (written and oral) skills
  • Ability to multi-task and pay close attention to detail.
  • Strong interpersonal skills and ability to develop positive collaborative relationships with individuals representing a wide variety of personality types within and across divisions.
  • Knowledge of budget development and fiscal management.
  • Ability to leverage social networks and platforms.
  • Ability to utilize data to make decisions.
  • Ability to administer surveys for scholar satisfaction.
  • Strong presentation skills
  • Self-motivated and self-directed with the ability to work collaboratively and independently.
  • Experience working with underrepresented students with varying levels of college preparedness and diverse academic and career interests.


  • Medical, Dental & Vision
  • Vacation, Sick & Personal Leave
  • Life Insurance (Basic & Optional)
  • Flex Spending Accounts
  • 403(b) Retirement Account
  • Holiday Savings Plan

Salary Range: $57,000.00 – $64,500.00



Click here to apply.

About UNCF

The United Negro College Fund (UNCF), the nation’s largest and most effective minority education organization, has been an engine of minority educational achievement for more than 70 years. UNCF’s mission is to build a robust and nationally recognized pipeline of black students who, because of UNCF support, become highly qualified college graduates. UNCF is committed to closing the educational attainment gap between African Americans and other populations by increasing postsecondary access and success for students from underrepresented groups, particularly low-income and first-generation students.