Job Opening: Senior Relationship Manager, Program Administration – Washington, DC
The Senior Relationship Manager is responsible for the administration of departmental programs within the Scholarships and Programs Division. Responsibilities include development of departmental policies and procedures, capturing institutional knowledge, developing and analyzing program data reports utilizing UNCF’s Salesforce CRM system, and interacting with donors, students, and institutional & interdepartmental staff to carry out, maintain and grow programs within the Manager’s portfolio. The Senior Relationship Manager is also responsible for the administration of divisional program requests and program cycle submissions with the desired result of timely implementation of scholarship programs and renewal, developing program data reports to support increases in funding opportunities and customer/donor engagement. Program administration may be based on the geographical location, gender, need, merit, and/or degree type for which the scholarship is awarded (i.e., Science Technology Engineering and Math (STEM), etc.).
Duties and Responsibilities
- Manage day-to-day responsibilities related to the effective and successful implementation and on-going management of departmental scholarship programs including the planning, coordination, reviewing program request, verifying program cycle submissions, and application process, awarding and administrating/processing of scholarship funds
- Leads the development and upkeep of the FSP operations and administrative manuals
- Oversees the administration of the renewal, confirmation, and verification processes, including the documentation of the instructional training manual
- Regularly meet with Director, develop departmental program data reports, and coordinate the administration of department’s work within FSP staff, keeping them apprised of developments related to the program’s policies and programming
- Monitor and track the distribution of scholarship program funds to ensure proper allocation and reconciliation each year
- Respond to stakeholder (divisional staff, institutions, Grantors, Development, Scholarships and Programs, etc.) and maintain appropriate records in UNCF’s Salesforce CRM on each contact
- Assist FSP Director with program planning, development and management of all administrative functions including budget reconciliation, application launch, screening, evaluation and selection
- Respond with outreach/recruitment to provide support for program recruitment goals
- Assists with the planning and implementation of Application Evaluation and scholar selection process
- Provides oversight to Relationship Managers administering multiple application cycles
- Collaborate with stakeholders to design and support implementation of innovative programs/activities that enhance leadership, academic and professional development for Scholars and Alumni
- May supervise one or more professional and/or administrative level staff.
Qualifications and Skills
- Bachelor’s degree (B. A.) from a four-year college or university; Master’s degree preferred.
- 7-10 years of experience in end-to-end program administration and/or management, and familiarity with curriculum in secondary and higher education.
- Experience with the development and administration of a culturally competent curriculum for college students’ development and application of skills needed for college enrollment, completion, career exploration and job attainment
- Understanding of the certificate, two and four-year college and college admissions and financial aid process
- Ability to participate and lead the development of program research and evaluation by organizing the collection of data, sharing in the analysis and evaluation and providing on time submission of understandable reports
- Ability to develop and write marketing materials, reports, business correspondence, and procedure manuals and to document business processes and records with an attention to detail
- Ability to develop, refine and track and review key performance indicators and metrics related to program performance and outcome
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to exercise sound professional judgement and to work both collaboratively and independently
- Ability to manage multiple and sometimes competing tasks and to meet high expectations for successful performance while maintaining integrity and transparency
- Ability to affirmatively and supportively supervise a staff member(s) and to evaluate staff performance
- Strong organizational and written and oral communication skills
- Salesforce software experience desired
- Proficiency in Microsoft O365 Apps, Products, and Services including Excel and PowerPoint (Power Bi desired)
Compensation and Benefits
- Medical, Dental & Vision
- Vacation, Sick & Personal Leave
- Life Insurance (Basic & Optional)
- Flex Spending Accounts
- 403(b) Retirement Account
- Holiday Savings Plan
Salary Range: $73,600.00 – $80,500.00
UNCF is EOE M/F/D/V
The United Negro College Fund (UNCF), the nation’s largest and most effective minority education organization, has been an engine of minority educational achievement for more than 70 years. UNCF’s mission is to build a robust and nationally recognized pipeline of black students who, because of UNCF support, become highly qualified college graduates. UNCF is committed to closing the educational attainment gap between African Americans and other populations by increasing postsecondary access and success for students from underrepresented groups, particularly low-income and first-generation students.