Job Opening: Senior Relationship Manager – Washington, DC

Job Summary

The Senior Relationship Manager, Fidelity Scholars Program, is responsible for managing projects and administering processes and procedures in the Operations area of the program by performing the following duties.

Duties and Responsibilities

  • Manage projects, policies and procedures as they relate to scholarship award allocation, renewals and confirmations.
  • Interface with Fidelity partners on various activities, to include awarding policies and processes.
  • Participate in program development, strategic planning and implementation of program goals and objectives.
  • Responsible for monitoring the activity of scholarship award allocations.
  • Assist with database system management.
  • Prepare routine and ad hoc reports.
  • Respond to Scholar/student inquiries regarding program and award processes utilizing various communication methods.
  • Other duties as assigned.

Supervisory Responsibilities

  • Position may supervise 1-2 non-exempt and/or exempt positions.

Qualifications and Skills

  • Bachelor’s degree (B.A.) from four-year college or university in a related field.
  • 3-5 years experience in Program Administration. Master’s degree preferred.
  • The ideal candidate is detail-oriented, goal driven, and is amenable to working independently as well as part of a team.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as calculating scholarship award amounts.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong organizational and written and oral communication skills.
  • excellent interpersonal skills.
  • familiarity with curriculum in higher education a plus but not required.
  • Proficient in Microsoft Office Applications (e.g., Excel).
  • Experience using Salesforce/Customer Relationship Management (CRM) software.
  • Ability to travel locally and nationally.
  • Synthesizes complex or diverse information.
  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Speaks clearly and persuasively in positive or negative situations; Participates in meetings.
  • Writes clearly and informatively.
  • Works within approved budget.
  • Develops strategies to achieve organizational goals.
  • Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.

Physical Demands

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit.
  • The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • The employee is occasionally required to stand and walk.
  • Specific vision abilities required by this job include close vision, and distance vision.

Salary Range: $73,500.00 To 80,500.00 Annually

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