Job Opening: Relationship Manager, Program Administration – Washington, DC
Job Summary
The Relationship Manager is responsible for organizing and processing designated corporate scholarship activities that are administered by the designated department.
The Relationship Manager, Fidelity Scholars Program (FSP) interacts with corporate donors, students, and departmental staff to carry out program processes, organize and disseminate scholarship data, and maintain databases. The Relationship Manager supports the development and implementation of a bold scholarship and leadership program for talented minorities with demonstrated financial need by performing the following duties:
Duties and Responsibilities
- Responds to general public and FSP scholar inquiries regarding program, award processes, and alternative scholarship opportunities.
- Facilitates and participates in award processes, including review of submitted documentation, determination of scholarship eligibility, and allocation of awards.
- Manages the upkeep and refinement of the FSP operations manual.
- Manages and coordinates the implementation of renewal, confirmation, and verification processes, including the documentation of the instructional training manual.
- Assesses need, procures, trains, and supervises temporary support staff for various processes and special projects.
- Builds and maintains relationships with the desired result of program renewal, increases in funding opportunities and customer/client engagement.
- Assists in addressing complaints and resolving problems of program constituents.
- Respond to stakeholder (divisional staff, institutions, Grantors, Development, Scholarships and Programs, etc.) and maintain appropriate records in UNCF’s Salesforce CRM on each contact.
Supervisory Responsibilities
- May supervise one or more administrative level staff.
Qualifications and Skills
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Strong organizational and written and oral communication skills
- Proficiency in Microsoft O365 Apps, Products, and Services including Excel and PowerPoint (Power BI desired).
- Familiarity with Learning Management (Schoology, Canvas, etc) and Customer Relations Management Systems (Salesforce)
- Bachelor’s degree (B. A.), advanced degree preferred.
- At least 3-5 years experience in the field of education.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Strong organizational and written and oral communication skills
- Proficiency in Microsoft O365 Apps, Products, and Services including Excel and PowerPoint (Power desired).
- Knowledge of information and technology associated with college financial aid matters. Knowledge of community organizations and agencies within the community of color.
- Knowledge of theories of leadership development; ability to multi-task, ability to communicate and collaborate with diverse racial/ethnic communities.
Compensation and Benefits
- Medical, Dental & Vision
- Vacation, Sick & Personal Leave
- Life Insurance (Basic & Optional)
- Flex Spending Accounts
- 403(b) Retirement Account
- Holiday Savings Plan
Salary Range: $58,700.00 – $64,500.00
About UNCF
The United Negro College Fund (UNCF), the nation’s largest and most effective minority education organization, has been an engine of minority educational achievement for more than 75 years. UNCF’s mission is to build a robust and nationally recognized pipeline of black students who, because of UNCF support, become highly qualified college graduates. UNCF is committed to closing the educational attainment gap between African Americans and other populations by increasing postsecondary access and success for students from underrepresented groups, particularly low-income and first-generation students.